Drop in Service

Drop in Service

The Deaf Hub – Drop-In service is aimed at the pre-social services assessment. The Deaf Hub Drop-In is
essentially a first port of call to be there for immediate or emergency help for the Deaf and Disabled
community in the area. There are currently no other organisations in the area offering these specialised
Deaf Hub Drop-In – Services:
1. Translation and Interpreting
2. Social Service Support Assessment Referral
3. Support and Advice (Advocacy Service)
4. Assistance Communicating and accessing goods, services, employment, education and training
5. Signposting (also help with using digital technology)
6. Your Disability Rights & Benefits
7. Or just a chat, some company or make links with other Deaf people in the community

Advocacy Service
Our Advocacy Service means you can access support from Disability Aware UK to assist you to express your
opinions and make your views heard. Our advocates
 Empowers you in making choices to have more control over your life
 Ensures that you have the relevant information to make the right decisions about your goals in life and
issues that matter to you
 Speaks on your behalf if you want them to during meetings and appointments
 Enables you to express your thoughts and ideas to make informed choices
 Assists you to represent your interests and exercise your rights
 Supports you to access the services you need, such as access to voluntary sector services, social care
and health services and assist you when things are not going so well with these services
 Promotes your full participation in the mainstream society
What things can the advocate support me with?
The advocate will support you in life planning and decision making about issues that are important to you
such as:
 Your home
 Your care and support needs
 Your health and wellbeing
 Your finances

School of Sign Language

Our Deaf Hub – Drop-In Services

 Your education
 Your employment
 Your parenting role
 Your relationships and social integration
 Your leisure

Care & Support Services
Our approach puts you at the heart of everything we do.
Our approach is simple: we’ll work alongside you to help you decide what support you want, when you want it,
and what you want to change and achieve, so you can reach your goals, and live every single day the way you
want to.
It’s all about you
We are passionate about working in a person-centred way: this means understanding what is important to you
and what is important for you – and trying to achieve a balance between the two.
Important to means learning what people, places, activities and possessions really matter to you.
Important for involves looking at what is needed for you to stay healthy and safe.
What is important to one person may not be what makes another person happy. That's why it's so important to
us to get to know you!
All our staff are trained to use a range of person-centred thinking tools and techniques – these special tools
can help you to think about and plan how you want your life to be. We'll also involve your loved ones and
other people who are important in your life in decisions about your care and support – if you want us to.
Support that meets your needs
You may not even know what type of support you need – or understand the choices that are available to you.
We will spend time finding out more about you and then suggest different options that could meet your needs.
For example, you may be struggling to live in your own home; feeling isolated and cut off from your local
community; or you may just have difficulties with a particular aspect of day-to-day life and find that some
support from one of our Wellbeing Officers each day (or week) would help you.
You may want to live somewhere where you can still have your own living space but where there's help on
hand as and when you need it.
We can guide you through the different options and tell you about the services in your area. We can also help
you understand the process of asking for support. Just contact us to find out more.

Living well and living happy
We want everyone we support to live the life they want. We can help with all sorts of different aspects of
everyday life such as:
Feeling good managing stress and anxieties, doing more of the things you want to do, dealing with other
issues that may be having an effect on your overall wellbeing
Independence helping you to learn life skills such as cooking, shopping, cleaning and laundry and developing
your confidence to do things for yourself

Money understanding and managing your money including paying bills, rent and tax, and learning about
income, benefits, savings and budgeting
Relationships understanding different kinds of relationships, your hopes for future relationships and how to
interact with people
Safety and respect staying safe at home, in your local community, and online, including support with road
safety and using public transport and having the equipment you need to be safe
Activities and involvement doing the activities that you want to do, developing your skills and strengths,
learning, volunteering, working or training, getting involved in community groups
Choice and control
choosing where you live and what you do, deciding who supports you and how, people communicating with
you in the way you want, people knowing what you like and don't like
Health looking after your body with exercise and activity, healthy eating and managing your diet, regular
health check-ups, dealing with on-going health issues and medicines you might need to take.